Returns

RETURNS 

We have a risk free 90 day guarantee!

If you don't have a great experience with your order, we will do whatever it takes to make sure you're satisfied with your purchase. 

Defective Product

We're incredibly confident in the quality of our product. Unfortunately, on the odd occasion a product may damage during transit or arrive defective. If this is the case, please email us at support@shoptrivo.com with proof of the defective product and we will provide a free re-shipment. Emails for defective products must be sent within 90 days of delivery of the product. 

How do I return something? 

We offer returns for products that are either defective or damaged during shipping.

Our Returns Policy time-frame is 60 days from when an order arrives at your address. The buyer is responsible for returning the product/s to us for assessment, repair or exchange.

Consumable items may be returned/refunded provided they are in their original packaging, unopened and sealed.

When you’re shipping your items back to us, the best idea is to choose a mailing option which gives you the option to track the package, as well as one that offers you compensation for loss of or damage to your parcel. If the package doesn’t reach us, we won’t be able to process your return, so it’s important that you make sure it stays safe in transit. Please wrap your package carefully so it doesn’t get damaged in the returns process, as we won’t be able to exchange or refund damaged products. 

Please feel free to contact us about returns at support@shoptrivo.com

If you are unsatisfied with your order - please contact our support and we will do our best to help you out!

CANCELLATION TERMS

If you need to cancel your order, please contact us immediately. Orders are processed within one hour of being placed and are shipped promptly thereafter. Once processing has begun, orders cannot be edited, and it may be difficult to halt the shipping process. However, if we can intercept your order before dispatch, we will cancel it and issue a full refund. If the order has already shipped, you can return it using the standard return process detailed above.